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Returns Policy

If the product you have ordered does not meet your needs, we are happy to exchange or credit back to your account if it is within 14 days from purchase.


Step 1

  • Contact us within the timeframe and advise us of the return and the reason.
  • We will then provide you with a Returns Authority Form.

 

 Step 2

  • The product being returned must be unopened, in original packaging without any sign of damage or markings on the product packaging.
  • The product should be unused, clean and odour free.


Step 3

  • The product must be returned in a postage bag or box with cushion filling for breakable items. Before sealing the postage, the Returns Authority Form.
  • Must be completed and enclosed.
  • Products returned or for exchanged by Wound Products are at your own cost.


Step 4

  • Address the postage pack to:
  • Wound Products. PO Box 39 North Maitland. 2320. NSW

 

Step 5

  • Payment for postage is at your own cost for return or exchanged items.
  • Any faults or if the incorrect product was supplied the postage will be at the cost of Wound Products and postage costs will be reimbursed to the account.

 

 Step 6

  • All returns or exchange products will require an assessment by our returns department to determine the stated condition of the item has been met prior to a refund or exchange can being approved.

 

Step 7

  • Due to health regulations refunds or exchanges cannot be offered for any JOBST garments that have been opened and/or removed from the original packaging.